Return Policy

We have a 30 day return policy from the date of purchase. Return packages required a RMA#. Please call us at 973-670-0394 for the return merchandise authorization number (RMA#).

We often offer Free Shipping as a promotion, however if you return an item, your refund will be minus our actual shipping cost. (Our ship cost to ship you the item is not Refundable)

Restocking fee is 20%

If item is found to be used and not 100% new and or not in the original packaging carton a restocking fee of 25% or maybe refused. (Item will be inspected)

Buyer is responsible for shipping back item. We do advise to get a tracking number for proof of delivery. We also advise getting insurance. If item is lost or damaged Jade Music Store is not responsible. Buyer would have to file a claim with their shipper for the refund.

Damaged Items

If your item arrives damage, please contact us within 7 days of delivery. A claim will be open with the shipping company and the package will be picked up. Photos of the Damaged item, the cardboard shipping box and the shipping label will be required. Damage items must be returned in the original box and packaging.

Defective Items

Jade Music Store Guarantees your item to be defective free. If your item arrives defective, please contact us, we will issue a call tag prepaid shipping label. Defective items must be returned in the original box and packaging. Once we receive the defective item, we will ship you a new one of the same item