Customer Service - M-F 9:00 AM - 5:00 PM EST

973-670-0394 or [email protected]

Privacy & Security

We do not share your privacy and personal information with anyone. Keeping your privacy and personal information secure is very important to us. We will use this information to keep you informed of things that are of interest to you and to process your transactions. If you make a purchase online, we will only use your credit card number to process your payment – we will not use it for any other reason and we will keep it secure and encrypted. This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Sales Tax

We are required by law to collect 7 % sales tax for shipments made to Florida addresses.

We accept any major credit card, Paypal

Viewing Orders

By creating an account on our website, this enables many features of which include the ability to look up your order status anytime.

Shipping Restrictions

We do not ship outside the 48 Continental United States, to Military addresses, or PO Boxes.

Return Policy

We often offer Free Shipping as a promotion, however if you return an item, your refund will be minus our actual shipping cost. (Our ship cost to ship you the item is not Refundable)

Restocking fee 20%

If item is found to be used and not 100% new and or not in the original packaging carton a minimum restocking fee of 25% will be minus from your refund. (Item will be inspected to determine the restock %)

Buyer is responsible for shipping back item. We do advise to get a tracking number for proof of delivery and insurance. If item is lost or damaged Jade Music Store is not responsible. Buyer would have to file a claim with their shipper for the refund.

Return packages required a RMA# Please call us at 973-670-0394 for the return merchandise authorization number (RMA#). Thank you

If your item arrives damage, please contact us within 7 days of delivery. A claim will be open with the shipping company and the package will be picked up. Photos of the Damaged item, the cardboard shipping box and the shipping label will be required. Damage items must be returned in the original box and packaging.

Defective Items

Jade Music Store Guarantees your item to be defective free for 30 days. If your item arrives defective, please contact us, we will issue a call tag prepaid shipping label. Defective items must be returned in the original box and packaging. Once we receive the defective item, we will ship you a new one of the same item